Unclear or Insufficient Information to Make a Benefit Determination 430-05-65-15-15

(Revised 01/01/04 ML2893)

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Whenever a worker receives unclear or insufficient information from a household or the worker becomes aware of a change, the worker must pursue clarification and verification of household circumstances using the following procedures:

  1. The worker must send F442 to the household clearly advising the household of the verification it must provide or the actions it must take to clarify its circumstances. The household must be allowed 10 days from the mailing date of F442 to respond and to clarify its circumstances either by telephone or by correspondence.
  2. If the household responds and provides sufficient information/verification, the worker has 10 days to act on the change and send the household the appropriate notice.
  3. If the household fails to provide sufficient information/verification, the worker will receive an alert to send the F401.
  1. If the household fails to provide sufficient information/verification regarding expense(s), the F401 is not sent and benefits are authorized without the unverified expense(s).
  2. If the household fails to provide sufficient information/verification other than expenses and it is prior to advance notice deadline the F401 must be sent and the case will close at the end of the month.
  3. If the household fails to provide sufficient information/verification other than expenses and it is after advance notice deadline, the F401 cannot be sent until the first working day of the following month. Benefits for the last month of the certification period are authorized the same as the previous month.

Exception:

If the last month of the certification period includes an extra check or if the second to the last month included an extra check, this change must be acted on for the last month of the certification period as it is considered known information to the agency.